Commercial operations

Self-checkout annoys customers and helps shoplifters. Stores still add it

New York CNN Business — Self-service payment arrived in the late 1980s in supermarkets. A decade later, it began to spread to large chains and pharmacies. Today, self-checkouts, loved by some and hated by others, have made their way into discount clothing stores and department stores. Kohl’s (KSS) is testing self-service payment terminals in a …

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Frontier Airlines no longer has a customer service phone line

New York CNN — Customers who need flight information or want to change their travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN on Saturday. As of last week, the ultra low-cost airline said it had switched to fully digital communications. Customers seeking assistance or information …

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